Last Updated - May 2025

1. Introduction

Hotel Chance (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and protect your information.

2. What We Collect

We collect the following:

• Name, email, phone number, and address (for entry & fulfilment)

• IP address, browser type, device info (for analytics)

• Marketing preferences and interactions (for email/SMS marketing)

3. How We Use Your Data

We use your data to:

• Process and confirm competition entries

• Deliver prizes to winners

• Contact you with competition updates (if you opt in)

• Improve our website and services

4. Lawful Basis for Processing

We process your data under:

• Contractual necessity (to fulfil your entry)

• Legal obligation (e.g. record keeping)

• Consent (for marketing)

• Legitimate interest (to improve service and prevent fraud)

5. Sharing Your Data

We never sell your data. We may share it with:

• Delivery and fulfilment partners

• Payment processors

• Analytics tools (e.g. Google Analytics)

• Email/SMS marketing providers (e.g. MailChimp)

All partners are GDPR-compliant.

6. Marketing

You can opt in to receive marketing emails and SMS during signup.
You can opt out at any time using the unsubscribe links or by contacting us at: reception@hotelchance.co.uk.

7. Data Retention

We retain your data only as long as necessary for the purposes stated or required by law.

8. Your Rights

You have the right to:

• Access your personal data

• Request correction or deletion

• Object to processing

• Lodge a complaint with the UK ICO
  To exercise your rights, contact: reception@hotelchance.co.uk

9. Cookies

We use cookies to improve user experience. You can manage cookie preferences via your browser settings. Full Cookie Policy available on request.

10. Contact Us

For any privacy-related concerns:
Email: reception@hotelchance.co.uk